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Frequently Asked Questions

  1. How much will my shipping costs be?
  2. Do you ship outside of the USA?
  3. How can I reach someone at Customer Service?
  4. Where is the Store Located?
  5. How do I make a exchange or receive a site credit?
  6. What forms of payment are accepted?
  7. How long will it take for my package to arrive once it is shipped?
  8. Will I have to pay customs/duties charges if I am shipping to outside of the USA?
  9. What is The Store's contact info?
  10. How will my order be shipped?
  11. How long will it take for my order to be shipped?
  12. How can I check on the status of my order?
  13. Can I return a pair of shoes?
  14. I received the wrong item, what should I do?

  1. How much will my shipping costs be?

    Shipping costs are based on location and will vary for each customer based on their shipping address. Shipping costs are calculated during checkout.

  2. Do you ship outside of the USA?

    Yes we ship globally and do encourage international orders.

  3. How can I reach someone at Customer Service?

    You can either contact us, email us at or call us at 718-522-7040 (M-F 12-6 est)

  4. Where is the Store Located?

    Our shop is located at 158 Rivington St, New York City, NY.
    Check out our Stores page for more information.

  5. How do I make an exchange or receive a site credit?

    Exchanges or site credits will only be accepted within 14 days of receiving the product.
    All product will be shipped back to:

    RIVINGTONCLUB.COM EXCHANGE
    20 GRAND AVE #203
    BROOKLYN NY 11205
    U.S.A.

    Please either call our customer service number 718-522-7040 (M-F 12-6 est) or email us at to initiate an exchange.

  6. What forms of payment are accepted?

    RivingtonClub.com accepts all major credit cards, including VISA, Mastercard, American Express and Discover.

  7. How long will it take for my package to arrive once it is shipped?

    Arrival time is based on a customers location. Most orders will be received within one week.

  8. Will I have to pay customs/duties charges if I am shipping to outside of the USA?

    Yes customs may be applied to international orders based on the Country of reception.

  9. What is The Store's contact info?

    The A.R.C. is opened 7 Days a week from 12 to 7 est. Our address in 158 Rivington st NY NY 1002. Our phone number is 212-375-8128.

  10. How will my order be shipped?

    All orders are double boxed and shipped with care. Domestic orders are shipped via UPS, and international orders are shipped via USPS.

  11. How long will it take for my order to be shipped?

    All orders are shipped within one week of being placed.

  12. How can I check on the status of my order?

    You can check the status and tracking of your order by logging into your account.

  13. Can I return a pair of shoes?

    We only accept exchanges and site credits, returns will only be processed for incorrectly shipped orders.

  14. I received the wrong item, what should I do?

    You can send it back to:

    RIVINGTONCLUB.COM EXCHANGE
    20 GRAND AVE #203
    BROOKLYN NY 11205
    U.S.A.

    Please either call our customer service number 718-522-7040 (M-F 12-6 est) or email us at to initiate an exchange.

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